Four-year Filipino retailer Sugar Hardware disclosed its returns during its early years as a computer component salesman. It’s a small store by no means comparable to Amazon, Newegg, Best Buy and the like, but it does provide insight into some of the more recognizable brands that have returned and the percentage failure rate of its shelves.
Hardware Sugar shows brands’ failure rates over their four years in business selling PC components
Unsurprisingly, graphics cards top the charts. faulty components, with only two companies sold on their list – Gigabyte and MSI. The retailer sold 129 MSI graphics cards and 141 Gigabyte GPUs, but saw a 5% failure rate for the latter manufacturer. MSI had a 1.5% failure rate, with only two returns over four years. Motherboards were also limited to MSI and Gigabyte, with 470 units sold and the latter 388 and failure rates of 2.4% and 1.8%, respectively.
Other limited component sales were in RAM and NVME SSD, with TeamGroup in both spots and G.Skill in RAM sales, and Samsung in SSD sales. TeamGroup had the highest failure rate in both categories, with RAM failing at 1% and NVMe SSDs failing at 1.2% over the past four years. G.Skill RAM was close to TeamGroup’s failure rate, reaching 0.66%. Samsung has never had a return on SSDs in the previous four years with Hardware Sugar.
GPU Failure Rate:
| Maker | Total sold | RMA | Failure rate |
|---|---|---|---|
| gigabyte | 141 | 7 | 5.0% |
| MSI | 129 | 2 | 1.5% |
Motherboard failure rate:
| Maker | Total sold | RMA | Failure rate |
|---|---|---|---|
| MSI | 470 | ten | 2.4% |
| gigabyte | 388 | 7 | 1.8% |
PSU failure rate:
| Maker | Total sold | RMA | Failure rate |
|---|---|---|---|
| Corsair | 451 | 1 | 0.22% |
| DeepCool | 46 | 0 | 0% |
| Cooler Master | 157 | 3 | 2.0% |
| Seasonal | 644 | 1 2 | 1.8% |
AIO Cooler Failure Rate:
| Maker | Total sold | RMA | Failure rate |
|---|---|---|---|
| NZXT | 154 | 6 | 4.0% |
| Corsair | 42 | 0 | 0% |
| DeepCool | 149 | 0 | 0% |
Memory Failure Rate:
| Maker | Total sold | RMA | Failure rate |
|---|---|---|---|
| G. Jurisdiction | 601 | 4 | 0.66% |
| Team | 179 | 1 | 1.0% |
Power supplies and cooling products received the highest number of companies sold through Hardware Sugar, with power supplies offered by the retailer from four brands and three brands for cooling supplies. In power failure rates, Seasonal came out at the most down at 1.8%. The only manufacturer that didn’t have a single failed unit through the Philippine retailer was DeepCool. However, only 46 units have been sold, while the other manufacturers – Corsair, Cooler Master and Seasonic – have sold over 100 units in the past four years.
Cooling supplies had the most interesting numbers, with NZXT being the only manufacturer on the list, which also involved Corsair and DeepCool, to have cooling supplies failing with a percentage of 4%.
The only missing information concerned motherboards from MSI and Gigabyte. It’s unclear if it was a single brand based on the CPU (i.e. AMD or Intel), which raises the question of which company had the bigger failure over the course of of this period.
News sources: Tom’s gear, Sugar Hardware
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