For every piece of luggage left unattended in Sacramento International Airport’s baggage claim area on Monday, for every car seat without a child, and for every gym bag, suitcase, tote and holdall, there’s a traveler tired with a story. The flights have left thousands of travelers stranded or separated from their luggage and long lines of people at the airport trying to figure out what to do. “We had no idea until we arrived last night that they had canceled the flight,” said Gene Pearlman from Las Vegas. said. Pearlman, visiting the Sacramento area over the holiday weekend, returned to the airport to collect his luggage which had been checked in on Sunday before he knew his flight was canceled. Other travelers also described their travel problems. Anabel Parisi said. She and her husband Bryan were just trying to get away from Las Vegas for a few days but found their flight had been canceled after arriving at the airport on Sunday evening. Returning to the airport on Monday morning for their booked flight, the couple were upset that they had not received communication from the airline about the cancellation of their second flight. They said they never imagined they would encounter these many problems. in Vegas…we didn’t think we had to fight any conditions,” Bryan Parisi said. We’re also the lucky ones because you know, we’re doing this just for our entertainment. We didn’t need to be in a rush somewhere.” Many travelers took matters into their own hands – researching flights on other airlines as they waited in a seemingly endless line at the South West ticket counter trying to rebook their flights canceled last night at 2 a.m. for about three hours and they just hung up after three hours,” said Joseph Armor, who said he had to drive to the airport in person after being unable to to get help changing his flight over the phone 3, he faces “high call volumes” – something travelers told KCRA 3. The airline said it had no no specific figures on years cancellations at the airports it serves, including SMF, but said a considerable portion of its published schedule A statement on widespread South West cancellations reads, in part: ‘With consecutive days of extreme winter weather on our network behind us, ongoing challenges are impacting our customers and employees in a significant way, which is unacceptable,” the airline said in a statement. “With no concern above ultimate safety, the people of the Southwest share a goal of caring for every guest. We acknowledge our failure and sincerely apologize.” It was an experience travelers won’t soon forget when they A perfect storm of ripple effects from weather-related delays and cancellations, coupled with flying at an already busy time of year, will emerge. “First time traveling on vacation,” Pearlman said. “This will be the last time I travel on vacation.”
For every piece of luggage left unattended in Sacramento International Airport’s baggage claim area on Monday, for every car seat without a child, and for every gym bag, suitcase, tote and holdall, there’s a traveler tired with a story.
Hundreds of canceled flights have left thousands of travelers stranded or separated from their luggage and long lines of people at the airport trying to figure out what to do.
“We had no idea until we arrived last night that they had canceled the flight,” said Gene Pearlman from Las Vegas.
Pearlman, visiting the Sacramento area over the holiday weekend, returned to the airport to collect his bags which had been checked in on Sunday before he knew his flight had been canceled.
Other travelers also described their travel issues.
“It’s been an odyssey,” said Anabel Parisi.
She and her husband Bryan were just trying to get away to Las Vegas for a few days but found their flight had been canceled after arriving at the airport on Sunday evening.
Returning to the airport on Monday morning for their changed flight, the couple were upset that they had not received communication from the airline about the cancellation of their second flight.
They said they never imagined they would run into these many problems.
“Just the simple fact, because it was just for Vegas…we didn’t think we would have to fight any terms,” Bryan Parisi said. We’re also the luckiest because you know, we’re just doing this for our entertainment. We didn’t need to be urgent.
Many travelers took matters into their own hands – researching flights on other airlines as they waited in a seemingly endless line at the South West ticket counter trying to rebook their canceled flights.
“I was on the phone last night at 2 a.m. for about three hours and they just hung up after three hours,” said Joseph Armor who said he had to go to the airport in person after n couldn’t get help to change his flight. the phone.
Southwest told KCRA 3 that he was dealing with “high call volume– something travelers told KCRA 3 they experienced first hand.
The airline said it did not have specific cancellation figures at the airports it flies to, including SMF, but said a significant portion of its published schedule was affected.
A declaration About Southwest’s widespread cancellations reads, in part:
“With consecutive days of extreme winter conditions on our network behind us, the continued challenges are having a significant impact on our customers and employees, which is unacceptable,” the airline said in a statement. “With no concern above ultimate safety, the people of Southwest share a goal of caring for every customer. We acknowledge our failure and sincerely apologize.”
It was an experience travelers won’t soon forget as they weather the perfect storm of ripple effects of weather-related delays and cancellations, coupled with flying at an already busy time of year. .
“My first time traveling on vacation,” Pearlman said. “This will be the last time I travel on vacation.”
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