Google learned a lot from last year’s issues with the Pixel 6 and Pixel 6 Pro. While the slow under-display fingerprint reader was a major issue, so were many users who remained connected to their wireless service provider’s network, or even their own Wi-Fi. haven’t heard of this with the Pixel 7 and Pixel 7 Pro.
Less drama with the Pixel 7 series
The Pixel 7 series is more polished than last year’s models and includes Face Unlock. The facial recognition system is driven by the Google Tensor 2 SoC but is not secure enough to verify mobile payments. The Pixel 7 Pro’s Super Resolution Zoom offers 30x digital zoom with 5x optical zoom capabilities.
Pixel 7 owner finds broken glass on this phone’s rear camera bar
It’s probably a cliché to say that the Pixel 7 series turned out to be exactly what
Google had hoped with the Pixel 6 line. But for the most part, it’s been a drama-free two months for Pixel 7 and Pixel 7 Pro, although some Twitter and Reddit followers are complaining about a serious issue affecting their phones.
A
Twitter A user by the name of Heydon Faber (@CSThrowaway) posted a photo on Twitter showing damage to the rear camera glass of his Pixel 7. Writing at Christmas, he said: “Not even a month, no drops, just regular use. Have a case on the phone. I’ve been told this is my problem. Is this really google backed quality control? This is clearly a manufacturing defect, and I know that I’m not the only one. Please fix this Google problem! @madebygoogle #pixel7brokencamera.”
At
Reddita subscriber to the dalitortoise handle wrote: “I took my phone out of my pocket and the back glass of the camera was broken. I must have hit a corner while it was in my pocket. Has anyone else had this problem ? phone repair shops and no one has spare parts yet. I don’t really want to have to mail this phone in for repair as it’s currently the only phone I have.
Responding to the post, another Redditor with the same issue said that a uBreakiFix store told him that the entire back panel would need to be replaced at a cost of $200. But this Pixel 7 owner sent photos of his device to Google and was offered a replacement device.
This is not a completely new problem. As of Thanksgiving (okay, it seems like over a month ago), another Pixel 7 user on
Reddit complained about broken glass on his phone’s camera bar. He wrote: “I’m flying out for Thanksgiving to my parents today (gobble gobble). I took my phone out of my pocket to scan my boarding pass and what do I see? Glass of the camera cracked on the ultra wide side of the lens (so much so that the glass is chipping off) Alright 30 minutes ago I’m pretty pissed considering I don’t know what I did to break it / what happened…”
Here’s what to do if this happens to your Pixel 7 or Pixel 7 Pro
And yet another Pixel 7 series user told others about
Reddit he had the same problem. His story sounds familiar as he wrote: “I took my pixel 7 out of my pocket today and the rear camera glass in front of the ultrawide was shattered. I didn’t drop my phone or something like this, my phone has a good case as well. Seems to be a glitch on the pixel 7 series of phones, many people on the subreddit have issues with this. Contacted google support, past purchase period of preferred care, but it’s almost certainly a hardware defect in the phone so we’ll see if they cover under limited.”
If this has happened to your Pixel 7 series device, contact Google as soon as possible. And yes, use another phone to take pictures of the damage.
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